Once you log in, you can collect your remittance by performing the following steps:

Agency withdrawal method:

Step 1: Go to the option to receive money and enter the transaction number of the remittance.

Step 2: The transaction data summary is displayed to continue and enter the origin of the funds, destination of the funds and type of relationship.

Step 3: Then the payment summary is displayed to confirm and accept the terms and conditions of the service to complete the pre-registration of the transaction.

Step 4: A pin is generated that lasts 24 hours so that it is presented to an agency according to the nearby options provided by the application, in order to complete your transaction and be able to collect your remittance.

Step 5: When you go to the selected agency, you must go to the window and present your PIN and identification document. The cashier will proceed to deliver the corresponding cash to complete the process and will give you your receipt.

Direct method on account:

Step 1: Go to the Receive money option, select deposit to account and enter the transaction number of the remittance.

Step 2: The transaction data summary is displayed to continue and enter the origin of the funds, destination of the funds and type of relationship and select continue.

Step 3: You are requested to enter bank account information to deposit your remittance.

Step 4: The service hours screen is displayed, click on complete.

Step 5: Confirm the transaction data to speed up your process. Select complete payment.

Step 6: Deposit summary click on finish.