Once you log in, you can collect your remittance by completing the following steps:

Agency withdrawal method:
Step 1: Go to the option to receive money and enter the remittance transaction number.

Step 2: The transaction data summary is displayed to continue and enter the source of the funds, destination of the funds and type of relationship.

Step 3: Then the payment summary is displayed to confirm and accept the terms and conditions of the service to complete the pre-registration of the transaction.

Step 4: A PIN is generated that lasts 24 hours so that you can present yourself at an agency according to the nearby options that the application provides, in order to complete your transaction and be able to collect your remittance.

Step 5: When you go to the selected agency, you must go to the window and present your PIN and identification document. The cashier will proceed to deliver the corresponding cash to complete the process and will give you your receipt.

Direct to account method:

Step 1: Go to the Receive money option, select deposit to account and enter the remittance transaction number.

Step 2: The transaction data summary is displayed to continue and enter the source of the funds, destination of the funds and type of relationship and select continue.

Step 3: You are asked to enter information about the bank account to deposit your remittance.

Step 4: The service hours screen is displayed, click on complete.

Step 5: Confirm the transaction data to speed up your process. Select complete payment.

Step 6: Deposit summary, click on finish.