Frequently Asked Questions Using the CashPak APP
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What are the steps to register on Airpak App?
Para registrarse, siga estos pasos: Paso 1: Seleccione el país de Honduras.Paso 2: Seleccionar la opción Crear cuenta o Iniciar sesión....
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How do I recover my Airpak App access password?
Go to the Forgot your Password? option, enter your identification number and the verification type (Email or SMS), then enter the token sent...
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What happens if I don't receive the Verification Code via text message (SMS) on my cell phone or email?
If you do not receive your verification code, you will not be able to log in to your Airpak App, so you will need to call Regional Customer ...
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Why do I have to set a 4-digit password in the Airpak App?
The Airpak App password is a 4-digit number that provides security since only the person who knows the password will be able to carry out tr...
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How can I find nearby agencies?
Enter the option "See Nearby Agencies" and the locations that are around you will be displayed.
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How can I unpair the device from the Airpak App?
You can do this by going to the “Unlink Device” option and a message will appear asking: Do you want to unlink your device? You will need to...
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What are the steps to pre-register my remittance or receive direct to account?
Once you log in, you can collect your remittance by performing the following steps:Agency withdrawal method:Step 1: Go to the option to rece...
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What are the steps to pre-register my remittance or receive it directly into my account?
Once you log in, you can collect your remittance by completing the following steps:Agency withdrawal method:Step 1: Go to the option to rece...
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What are the steps to pre-register or send with a credit or debit card?
Once you log in, you can send a remittance by completing the following steps:Agency sending method:Step 1: Select the country, state and cit...
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