How can I know if my registration in the Pako Digital Wallet has been successful?

Once you have accepted the terms and conditions and created your account, you will receive a welcome email confirming your registration.Then...

What happens if you don't receive the validation code?

Please make sure that the email you entered when requesting the code is the same one you used when you first registered. We recommend that y...

What are the verification methods to access my Pako Digital Wallet?

We have two verification methods: Face ID (facial recognition) and Touch ID (Fingerprint).If you prefer to use a PIN (password), you can set...

I forgot my PIN or Password, what do I do?

Select the option "Forgot your password?" in your Wallet and follow the verification process to reset it.

What to do if the Pako Digital Wallet is not available in my country?

Don't worry, leave us your information to send you a notification when we are available in your region.

Can I register an account in another country?

For now, you can create an account in Guatemala. Soon, you will be able to create accounts in other countries in the region.

What if I am already an existing AirPak customer?

If you are already an AirPak customer, click on the “I am already a Pako” option during your registration process and enter your email addre...

Can a minor have an Account in Pako?

For now, you need to have an ID to open a Pako Account.