What is Pako?

We are a Digital Wallet with free download in the Play Store (Android) and App Store (iOS) that allows you to make payments and transactions...

What is a Digital Wallet?

It is an application that allows you to store your money to make transactions, using your phone instead of using cash, or your physical card...

Do I need to have a bank account to register with Pako?

Not at all, you don't need an account to manage your money, send money between family and friends, and even less to make your payments and t...

How to contact Customer Service?

We have the following service channels available:●In the Chat within the Wallet in the option “Chat with Pako” in the question icon (?), loc...

What services can I pay from my Pako Digital Wallet?

You can use your Wallet to pay for the following services:Basic servicesBanking servicesOther services Payments for services do not have an ...

Can I top up my balance from my Pako Digital Wallet to my cell phone?

Of course. You just have to enter your Wallet and go to the "Cellular Recharge" section in the main menu. Enter your phone number, select th...

What currency is used in the Pako Digital Wallet?

The Wallet has a virtual account in your local currency that is created when you register in the application.

Can you use your Wallet in other countries?

For now you can use your Wallet for the country of Guatemala. Soon we will be present in the countries of El Salvador and Nicaragua.

How do I check the balance of my Pako Digital Wallet?

If you want to know how much money you have in your account, just open the application. In the main menu, you will find your balance at the ...

How do I check my transactions, operations or movements in my Pako Digital Wallet?

It's super easy, scroll down your main menu to find the last month's record. If you need a more complete statement, you can download a PDF o...

How to use the QR code to withdraw money (Cash Out) at Agencies?

Click on the “Withdrawal” section in your wallet and choose the option that best suits you: QR Code or PIN. Then, go to one of our agencies ...