What is a Black Pako Card?

It is a type of reloadable card that gives you the freedom to make purchases and withdraw cash once you have previously loaded an amount of ...

How does my Black Pako Card work?

Its operation is simple: it is associated with your Pako account and with it you can pay in stores or withdraw cash at ATMs affiliated with ...

How do I order my Black Pako Card?

You can do this in your Wallet menu or at an AirPak Agency. The first card costs Q60, but the delivery service is free.

Can I use my Black Pako Card abroad?

Yes, you can use your card to make purchases at international retailers, in physical stores and online using the CVC code.

Is my Black Pako Card physical or virtual?

Both, when activated, immediately create the Virtual Card that you can view in your Wallet.

What are the differences between my physical card and my virtual card?

The physical card is designed to be used in stores or to withdraw cash from ATMs affiliated with the Mastercard network. On the other hand, ...

Why is there no data on the back of my Black Pako Card?

We have thought about your convenience and, of course, your security. So, all the relevant information about your card can be found in your ...

How do I recharge my Black Pako Card?

You can do it in the following ways:● In cash from an AirPak Agency, this must be done in person.● Receive a MoneyGram remittance by enterin...

How do I withdraw cash from my Black Pako Card?

We give you two options to withdraw your money: at ATMs affiliated with the Mastercard network or at our AirPak Agencies.

What should the PIN of my Black Pako Card be like?

The card PIN must be a 4-digit number and these must not be sequential like 1234.This PIN is only used for cash withdrawals from ATMs in the...

My card was stolen or lost, what do I do?

If your Black Pako Card is lost or stolen, report it immediately to the Telephone Service Center at (502) 2410-1051, available Monday throug...

What benefits does my Black Pako Card have?

● Immediate activation: No minimum balances required to obtain it.● A world of possibilities: Make purchases and withdrawals all over the wo...