If an unauthorized debit was made, you can block your card by calling 2266-8126, option 4 or deactivating it from your CashPak Wallet following the steps in the following image:

If you acknowledge having used that store, but not a particular transaction, you can disassociate your card from the store that is debiting you.

We recommend that you file your transaction ignorance claim by presenting yourself to your nearest AirPak agency. We also recommend replacing your card with a new one, which you can request at the same branch.