If you have problems collecting your remittance in your Wallet, we list the possible reasons of the inconvenient:
1.        Recipient’s name does not match with wallet username.
2.        MTCN number unavailable at that time.
3.        MTCN number was consulted before (wait 15 minutes and try again).
4.        You must go to AirPak agency to update your information.

Please specify the following information to our agents:

1. MTCN number

2. Who's sending you

3. Estimated Amount of the Transfer

4. Screenshot of the error message

5. Your identification number and full name

With this information we will be able to check the status of the transaction or any issues associated with your transaction, so we can guide you with a solution.