Who is CashPak?

Transferencias Electrónicas de Centroamérica, S.A. (CashPak) is a company of Grupo Coen and one of the Firsts Fintech in Nicaragua, with pre...

What is the CashPak Wallet?

It is a mobile application that stores electronic money and that allows the user to make payment transactions from a smart phone (Smartphone...

What are the requirements to obtain the Wallet and Prepaid CashPak Card?

All the general public can acquire the Wallet and Prepaid CashPak Card. You only have to comply with: Be of legal age (18 years old), have a...

What is the Currency used by the Wallet and Prepaid CashPak Card?

The Wallet has two virtual accounts which you activate when registering in the app:CashPak Córdobas: Virtual account in local currenc...

How do I contact Customer Service?

We have the following customer service channels for your comfort and convenience:Attention Via Chat within the CashPak Wallet: attention to ...

What services can I pay from my CashPak Wallet?

You can use CashPak Wallet to pay for the following services:Servicios Básicos:ENACAL*DISNORTE**DISSUR**Cable TV & Internet:CLAROTIGOYOT...

Shipping Between National Wallets

To send between wallets, follow these steps: 1. In the main menu you have the option to send money2. We select shipping to National Cas...

How can I recharge minutes to my phone?

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How do I check the balance of my CashPak Wallet or Card?

You can check your balance by entering the application, from the main menu you can see at the top that your balance is in white, to refresh ...

How do I check my transactions, operations or movements in my wallet?

You can check your last 15 movements in the main menu of your CashPak wallet, press the option "Last movements". In case you need more infor...

I have a problem collecting my remittance and loading the funds to my CashPak Wallet

If you have problems collecting your remittance in your Wallet, we list the possible reasons of the inconvenient: 1.    ...

How can I collect remittances from my CashPak Wallet?

The Western Union and VIGO Remittance Collection service is available as one of the features of the CashPak Wallet.You can do it following t...

What if my sender makes a mistake on the remittance names?

When you collect your remittance from your CashPak Wallet, it is validated that the names of the beneficiary match those of the holder of th...

Can I receive my remittance in dollar currency?

The client can receive remittances in local currency (Córdoba) in his virtual account CashPak Córdobas or in his card. Also, the client can ...

I have problems recharging minutes

If the Wallet does not allow you to recharge minutes, it may be for these reasons:1. Theprovider is not available now.2. The phone number do...

Transfer between own accounts

In the main menu is the option Transfer Money Between own Accounts.1. Enter the option Transfer between own accounts.2. Select the account f...

How do I pay for services?

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Recharge money using a credit or debit card

Now you can recharge your wallet using a credit or debit card of a local bank, Visa or Mastercard.When registering the card, you will be cha...

Shipping Between International Wallets

To send between international wallets, follow these steps: 1. In the main menu you have the option to send money 2. We select shipping ...

¿Desde CashPak puedo enviar dinero a una cuenta bancaria?

Es posible enviar dinero de tus cuentas de CashPak a un banco nacional.Puedes hacer tu transferencia desde la funcionalidad de "Enviar Diner...