What are the steps to register for the CashPak Wallet?

To register, follow these steps:Step 1: Download the CashPak Wallet Application at Google Play Store or App Store (Apple) in the next link:h...

How do I realize that I have already been registered in the Wallet?

After accepting the terms and conditions, youwill see the message "We are creating your account", that could lastbetween 15 or 30 seconds. O...

What happens if I do not receive the Validation Code by Text Message (SMS) to my cell phone?

If you do not receive your validation code, you can not log in your Wallet. You must validate that the number shown in your screen is the on...

Why do I have to define a 4-digit PIN in the CashPak Wallet?

The wallet PIN is a 4-digit number that provides security since only the person who knows the PIN will be able to transact with the Wallet o...

I forgot my Wallet PIN, what do I do?

If you forget your wallet PIN, contact a Customer Service Agent at 22668126 or via Chat through the Application.Remember that the PIN of yo...

How do I unlock my wallet account?

Your wallet account can be blocked for unsuccessful login attempts with the PIN you registered. For security reasons it crashes after three ...

Is the Wallet PIN and Card PIN the same?

When registering in the application, it is required to set a PIN for access to your Mobile Wallet, which is used to enter the application an...

How can I update the data registered in my wallet?

For your ease, you can update the phone number and email from your CashPak Wallet.You can update your general information by visiting an Ai...

I made the initial registration in my Wallet, what transactions can I make?

The initial registration in the Wallet allows you to make a maximum of 5 transactions and a maximum accumulated amount of $499. Including re...