What is the Prepaid Mastercard CashPak Card?

A prepaid card is an electronic means of payment that allows you to make purchases and withdrawals of cash after having made an initial rech...

Is there a cost to obtain the Prepaid Card?

The cost of activating the prepaid card is available on our website https://cashpak.com.ni/informacion-adicional/

Can I request additional prepaid cards from the cardholder?

No, at the moment we do not have available the issuance of additional prepaid cards to the holder.

PIN Replacement for ATM Withdrawals with Prepaid Card

If you forgot your Prepaid Card PIN to withdraw cash at Automatic Teller Machines (ATMs), you can make the change from the application (it d...

How do I Recharge Cash to the Wallet or Prepaid Card?

We inform you of the cash recharges to the CashPak Card / Wallet are of five types:1. Reload cash at an AirPak Agency in Nicaragua. Which mu...

How do I withdraw cash from my prepaid card?

We inform you that you can make a maximum of 5 withdrawals in national ATM BAC or BANPRO (affiliated to the Mastercard network) in a 24-hour...

What happens if I don't use my card for a period longer than 5 months?

If during the course of a period of five months the balance of the prepaid card is zero and the user has not made any movement in the aforem...

My card was stolen or I lost it, what do I do?

In case of loss or theft of the Prepaid CashPak Card, you can temporarily deactivate your card by going to My Profile> Card Management>...

I do not know a Transaction with My Card, How do I report it?

Any Transaction that the User does not recognize and that was carried out in the Mastercard network, either for consumption in shops or with...

Prepaid Card Account Status Request

We inform you that the issuance of the first account statement at the request of the client has no cost. From the second request, the client...

How should the Prepaid Card PIN be?

The Card PIN must be a 4-digit number and these must not be sequential, such as 1234.This PIN is only for cash withdrawal at ATMs of the Mas...

Try to withdraw money at ATM but it tells me that the card is defective, what do I do?

Dear customer, please validate the following:1. Its plastic does not show any wear from use.2. The ATM is from the Mastercard network (BANPR...

I tried to make purchases with the card and it returns the card denied message, Why not accept it?

Dear customer, your CashPak card is enabled to make purchases in merchants affiliated with the Mastercard Network nationally and internation...

I acquired my Card today and I can't use it

Dear customer, please consider the following points to know if you can already use your CashPak card after acquiring it:1. If you acquired t...

How do I get a custom card with my name?

You can go to your nearest AirPak agency and make your card personalization request,  by the extra cost available in our website h...

I have a debit that I did not authorize, how can I do so that they do not continue to charge me?

If an unauthorized debit was made, you can block your card by calling 2266-8126, option 4 or deactivating it from your CashPak Wallet follow...

What do I have to do to cancel the Prepaid Card?

To cancel your card, you can go to an AirPak agency to withdraw the available cash in your account and fill out the cancellation form at no ...

How do I lock or unlock my card?

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My card expired, What do I do?

If you identify that your card is expired or about to expire, you have the following ways to request the renewal of your card:Start Chatting...