If you cannot collect your remittance through the CashPak application, we ask that you please share the following information with us via chat to verify the transaction and guide you with a solution. The chat is in the upper right part of the application.
1. MTCN Number of the Transaction.
2. Who is sending you the Remittance
3. Estimated Amount of Remittance
4. Error message that appears when trying to collect the remittance
With this information we could manage with our chat agents and verify the status of your transaction to be able to give you a solution, you can also call 2410-1050 option 3 where a customer service agent will answer all your questions.
1. MTCN Number of the Transaction.
2. Who is sending you the Remittance
3. Estimated Amount of Remittance
4. Error message that appears when trying to collect the remittance
With this information we could manage with our chat agents and verify the status of your transaction to be able to give you a solution, you can also call 2410-1050 option 3 where a customer service agent will answer all your questions.